Refund policy

Last updated: October 6, 2026. This English version is provided for convenience; in case of discrepancy, the French version prevails.

Kaleido Ads is a digital service: there is no physical product to return.

Principle

One visual is offered when you sign up so that you can try the service before paying. For this reason, subscription periods that have started are not refunded, including on a prorated basis. You can cancel at any time to avoid the next payment (see our cancellation policy).

When we do refund

• Billing error: duplicate payment or incorrect amount.
• Technical problem on our side: if you were unable to use your subscription during the paid period because of a service outage that we cannot fix, we refund that period.
• Access never activated: if you paid and your paid access could never be activated, we refund you in full.

Making a request

Write to us through the contact form within 30 days of payment, with the email address of your subscription and the order number. We reply within 5 business days. An approved refund is paid back to the original payment method.

This policy does not limit the rights granted to you as a consumer by applicable law.